A user is sending an Approved Email to a Healthcare Provider (HCP). However, the email is sent to the user's own email address instead of the Account's email address.
The user is flagged as an Approved Email Admin. When an email is sent with that user, it is going to be sent to the user's email address, not to the Account's email address:
To send the email to the Account email address, do the following:
- Go to the user's profile.
- Click on Edit.
- Uncheck the checkbox next to Approved Email Admin.
- Clear Veeva Cache.
CRM Help Documentation: Configuring Approved Email