Overview:
The Most Viewed portal widget shows No items found in Brand Portal when it is supposed to be updated automatically.
Root Cause:
In Brand Portal, Vault uses Document Usage data to automatically populate the Most Active and Most Viewed portal widgets.
In order to reflect this data, a system provided job, called Synchronize Portal Assets, is automatically added to Vault and is paramount to data retrieval when using Vault Brand Portal.
Solution:
- Be sure Document Usage Metrics is enabled in Vault.
- Ensure the Job Definition, called Synchronize Portal Assets, is set to Active.
Related Documentation:
Vault Brand Portal Documentation: N/A