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Does Veeva CRM Approved Email Require Purchasing Licenses?

  • Updated

Question:

Does Veeva CRM Approved Email require purchasing licenses? What is the purpose of the Approved Email License Management page?

Answer:

Approved Email is a licensed product/feature and customers pay for it. However, unlike Engage Meeting/ Engage for Events, there are no technical changes or separate enablement required regarding this licence in Veeva CRM.
No Approved Email Licence relinking is necessary after a Sandbox Refresh.
The Approved Email License Management page summarizes the users who have Approved Email configured in Veeva CRM.

To quote the CRM Help documentation:

An Approved Email user is defined as an active user with the following privileges:

  • Create privileges on the Sent_Email_vod object
  • Visibility to at least one active Sent_Email_vod record type

CRM, Sending Domain, and Vault configuration are required to use this functionality.

Note: Using Engage Meeting/Engage for Events requires purchasing licenses and there are technical changes required in Veeva CRM in order to use them. After a Sandbox Refresh, relinking is necessary.

Related Documentation:

CRM Help Documentation: 

Knowledge Article: 

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