Overview:
The Approved Email token is not interpreted when sending an email in CRM.
For example, the token {{userEmailAddress}} is not displayed as the user's email:
Root Cause:
There is an unexpected character at the end of the token.
Solution:
Usually, the user could identify the unexpected character by using Notepad++ or any other similar tools:
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- Open the link of that Approved Document
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Double click Email From Address and then copy it
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Set Encoding as ANSI in Notepad++
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Paste it into Notepad++ then you will be able to find it
Related Documentation:
CRM Help Documentation: Approved Email Configuration Tokens