Skip to main content
hamburger menu Created with Sketch.
We are currently experiencing an issue with creating new support tickets from the Help Center portal. Some users are unable to select the appropriate form when submitting their tickets. We are working to resolve the issue.

Search the Knowledge Base

The Approved Email Token is Not Interpreted When Sending an Email in CRM

  • Updated

Overview:

The Approved Email token is not interpreted when sending an email in CRM.

For example, the token {{userEmailAddress}} is not displayed as the user's email:

mceclip0.png

Root Cause:

There is an unexpected character at the end of the token.

mceclip1.png

Solution:

Usually, the user could identify the unexpected character by using Notepad++ or any other similar tools:

    1. Open the link of that Approved Document
    2. Double click Email From Address and then copy it

    3. Set Encoding as ANSI in Notepad++

    4. Paste it into Notepad++ then you will be able to find it

      mceclip1.png

Related Documentation:

CRM Help Documentation: Approved Email Configuration Tokens

Powered by Zendesk