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The Approved Email Token is Not Interpreted When Sending an Email in CRM

  • Updated

Overview:

The Approved Email token is not interpreted when sending an email in CRM.

For example, the token {{userEmailAddress}} is not displayed as the user's email:

mceclip0.png

Root Cause:

There is an unexpected character at the end of the token.

mceclip1.png

Solution:

Usually, the user could identify the unexpected character by using Notepad++ or any other similar tools:

    1. Open the link of that Approved Document
    2. Double click Email From Address and then copy it

    3. Set Encoding as ANSI in Notepad++

    4. Paste it into Notepad++ then you will be able to find it

      mceclip1.png

Related Documentation:

CRM Help Documentation: Approved Email Configuration Tokens

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