Question:

The purpose of this article is to provide the basic calculations of each important word used in the Veeva Align Targeting Capacity Planning Functionality.

Answer:

Territory/Cycle Capacity = Daily Interactions x Days in Cycle

Utilization = Activity Goals / Territory Capacity (expressed as % utilized)

Days in Cycle = (Cycle End Date - Cycle Start Date) - Weekends - Days off Cycle

Reach = # MCCP Targets / Total Accounts Assigned (expressed as % covered)

Activity Goals = The total maximum interactions per each target account for specific territory

Related Documentation:

Align Help Documentation: 

• Capacity Planning

Knowledge article:

• How Days In Cycle are Calculated in the Align Multichannel Cycle Capacity Page?