Question:

Why do a Message Window and Error Appear After Sending an Email in the Veeva CRM Online or Offline Platforms?

• CRM Online:
  
• CRM for Windows:
  
• CRM for iPad:
  

Answer:

Upon sending an email on the Veeva Online and Offline CRM platforms, the following Message Window appears with an unexpected error: Validation Rule fires!

There is a Validation Rule on the Sent Email object, which is fired. This behaviour and window are the expected behaviour in case of a firing Validation Rule on the Sent Email object.

Revise the Validation Rule, its Formula Expression, be sure to run the following steps:

• Clear the Veeva Cache
• Run the Validation Rule Admin process to refresh the Validation Rules in the Veeva CRM Org
• On the Offline CRM Platforms, run Database Refresh.

Related Documentation:

CRM Help Documentation:

• Offline Validation Rules

Knowledge Article:

• How to Clear the Veeva Cache Manually in Veeva CRM?
• How to Refresh the CRM iRep Database?