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What Can Cause Multiple Click Activities to be Recorded for a Single Click to a CRM Approved Email?

  • Updated

Question:

What can cause multiple click activities to be recorded for a single click to an Approved Email?

Answer:

Multiple IP connections can end up creating multiple Activity Records. If an email client or browser is loading a link multiple times, or if the IP traffic when clicking the link is being refreshed/reconnected somehow, multiple activity records can be created in this manner. This can be caused by an email recipient's VPN or network environment. 

There is no method to exclude email activity that comes from different IP addresses. All click IP connections are considered distinct and are counted. These events and extra 'duplicate' click events are not excluded from Veeva Email Activity Tracking.

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