Question:

Why the New Account button does not appear on Network Account search in Shadow mode?

The following combination enables Shadow mode:

1. Data Change Request Mode (Veeva Settings)  =  2
2. Create Unverified feature is enabled in the customer Network.

The following combination enables Create Unverified:

1. Log in as a Network admin user in the customer network.
2. Click the Admin bar from the upper-right corner.
3. Click Settings --> Workflow Settings.

Answer:

The Create Unverified feature is available in Online and iPad platforms only. The New Account button does not appear on the Network Account Search on the Windows platform.