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Network-CRM Bridge Fails After Refresh

  • Updated

Overview:

A refresh of a Sandbox instance occurred in Veeva Network. The Network-CRM Bridge is failing with an error: Failed on Node: ifFullExport OBJECT_NOT_FOUND : Network API call returns error : /v12.0/subscription/target/(instance_ID)/(subscription_ID).

Root Cause:

During a refresh the information with the external credentials and workflow for the subscription are also reset.

Solution:

  • Navigate to each Network Bridge subscription in the Network instance
  • Verify the Network Data information (System, Target Subscription, and Country) is correct
  • Under Connection Settings, select the External Credentials that should be used for the subscription from the dropdown list and press Test Connection
  • Once the connection tests successfully, press Save in the upper right corner of the page.
Note: This will need to be repeated for each Network-CRM Bridge set up in your instance.  

Related Documentation:

Network Help Documentation:

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