Question:

Vinsights Cycle Plan Analysis report does not show a negative value under the My Calls section's Remaining field when more actual calls are made than planned.  Why is that?

Answer:

The Vinsights Cycle Plan Analysis report is specifically designed not to show negative values under the My Calls section. The fields are hard-coded to display a value greater than or equal to zero.

Related Documentation:

N/A 

Thank you