The user is creating Calls within the time frame of a submitted Cycle Plan, but the Real-Time Calculations are not updating on the Cycle Plan record.
This is working as designed.
Real Time Cycle Plans are being used in an org. When a User records a Call, Cycle Plans that are submitted are not updated. If submitted Cycle Plans are being used, then the Cycle Plan batch job needs to be run nightly to update the Cycle Plans with the Calls made by Users.