Question:
Why does a Checked Out Document Remain in the Preparing check out Status in Veeva Vault File Manager?
Answer:
This can happen in the following scenario which are reflected in the VFM Logs as well.
The first particular checkout is cancelled after a particular time and then another checkout is started later. The way Vault File Manager (VFM) handles that it creates jobs for both of these checkouts.
Downloading is a two-stage process. Firstly, Vault has to copy the file to the File Staging Area and then VFM downloads it from the File Staging Area. VFM monitors a job, that tells it when Vault has finished copying the file to the File Staging Area. The jobs will be queued, so depending upon how busy Vault is, the file may not be copied immediately. In this case, VFM will remain in the Preparing Checkout state until the job is completed.
Related Documentation:
Vault Help Documentation:
Knowledgebase: