Problem:
Users are unable to remove the Help Content text from certain fields within the Vault configuration. After clearing the text and saving, the Help Content reappears.
Symptoms:
- Navigating to Configuration > Objects > [Object Name] > [Field Name] > Edit.
- Removing the text from the Help Content field.
- Clicking Save.
- Observing that the previously removed Help Content text is automatically restored to the field.
Additionally, attempting to update the object record via MDL to clear the Help Content field results in no change.
Root Cause:
The root cause of this issue is related to how Vault manages translated Help Content. When Help Content is initially defined for a field, it may be stored as a translatable string within Vault's underlying data structure. Even after the Help Content is cleared through the UI, the corresponding translation record might still exist. This existing translation record then overrides the cleared value upon saving or during an MDL update.
Solution:
To permanently remove the Help Content from the affected fields, you need to clear the corresponding translation label within the Vault's translation files using the Bulk Translations feature.
Steps to Resolve:
-
Export Translations:
- Navigate to Admin > Settings > Bulk Translations > Click Export.
- Ensure Include Help Text is selected.
- Navigate to Admin > Settings > Bulk Translations > Click Export.
-
Modify the Translation CSV File(s):
- Clear the value in the "Label" column for the "Help Text" translation. This will effectively remove the translated Help Content.
-
Import Translations:
- Navigate back to Admin > Settings > Bulk Translations.
- Click Import.
- Click Choose File and select the modified CSV file(s).
- Click Import.
Related Documentation:
Vault Help Documentation: How to Use Bulk Translation