Overview:
When uploading a Formatted Output Template to Vault a Server having problems banner message appears and the template is not able to be uploaded. After clicking on the i icon in the server error banner message, the corresponding error states: Internal Error.
Root Cause:
There is an Object Relationship that is referenced in the Formatted Output Template that contains the Word document. This makes Vault think it is looking for something document-related rather than object-related.
Solution:
The solution is to re-name the Object Relationship in Vault so that it no longer has the Word document in it. Then, the Formatted Output Template uploads to Vault successfully.
Related Documentation:
Vault Formatted Output Documentation: Managing Formatted Output Templates
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