An end-user is not able to view an HTML report in the Offline platform when the Object Record Type (Account record type) field is defined.
The Object_RecordType_Id_vod__c is populated with the 15-digit Salesforce Id, instead of the 18-digit Record Type Id.
- Populate the Object_RecordType_Id_vod__c field with the SFDC 18-character Record Type Id based on the selected record type in the Object_RecordType_vod__c picklist.
- Ensure the user has Field Level Security (FLS) to the Object_RecordType_Id_vod__c and Object_RecordType_vod__c fields in the HTML_Report_vod__c object.
CRM Help Documentation: MyInsights Overview
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.