Question:

What is the calculation logic of the Call Objective numbers in the Account Overview panel in Veeva CRM iPad?

Answer:

Indicators:

• Overdue - Call Objectives with a Due Date before today
• At Risk - Call Objectives with a Due Date in the next CALL_OBJECTIVES_ALERT_THRESHOLD_DAYS_vod days
• On Schedule - Call Objectives with a Due Date past today

The calculation for these Call Objective numbers are shown below:

• Overdue 

  Completed_Flag_vod = FALSE AND Recurring_vod = FALSE AND Today() > To_Date_vod

• At Risk 

  Completed_Flag_vod = FALSE AND Recurring_vod = FALSE AND Today() <= To_Date_vod AND (Today() >= From_Date_vod OR (From_Date_vod IS NULL) AND To_Date_vod - Today() >= CALL_OBJECTIVES_ALERT_THRESHOLD_DAYS_vod.

• On Schedule 

  Completed_Flag_vod = FALSE AND (Today() <= To_Date_vod OR To_Date_vod IS NULL) AND (Today() >= From_Date_vod OR (From_Date_vod IS NULL)

Note: CALL_OBJECTIVES_ALERT_THRESHOLD_DAYS_vod is configured in Veeva Setting. Refer to the related documentation for details.

Related Documentation:

CRM Help Documentation: Call Objectives