Overview:
An image file has been loaded to the Documents object in Salesforce to be used as a Welcome Image on the Digital Sign-in sheet for Events Management. Instead, the message "No welcome image provided" is received:
Root Cause:
Image files loaded as Documents records in Salesforce must meet certain criteria in order to display on the CRM Digital Sign-in sheet as a welcome image
Solution:
Be sure that the Documents record for the image file meet all of the following conditions:
- The Document Name begins with 'Event-Sign-In'
- Externally Available Image field is set to 'True'
- Folder field is set to 'images'
- The value on the Keywords field is 'offline'. This is case-sensitive, it must be lowercase
- Ensure there is an active VMOC on the Documents object for the device being used to sync the image offline. Note: The out-of-box WHERE clause for this object is: WHERE (Name like 'VMobile-image%' or Name like 'Media_Viewer_Splash-full%' or Keywords like '%offline%')
Related Documentation:
CRM Help Documentation: Using the Digital Sign-in Sheet