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Survey Target is Not Created After HCP Responds to Event Survey in CRM

  • Updated

Overview:

When an HCP completes and submits an Event Survey, a Survey Target is not created in CRM.

Root Cause:

The Survey Admin is missing FLS Edit permission to one or more fields on the Survey_Target_vod object.

When using Event Surveys, Survey Targets are created by the Survey Admin after a response has been submitted. Because of this, the Survey Admin must have FLS Edit access to all fields on the Survey_Target_vod object that are populated on the Event Survey.

For example, if Detail_Group_vod, a lookup to Product_vod, is populated on the Event Survey, the Survey Admin requires FLS Edit access to both the Detail_Group_vod and Product_vod fields on the Survey_Target_vod object.

Solution:

  1. Check the Survey iFrame Alerts section of the Survey Administration tab for any errors:

    mceclip0.png
     
  2. Grant the Survey Admin FLS Edit permission to the field listed in the error.
  3. Clear the Veeva cache. 
Note: Only one error is listed at a time. If the missing permission is granted and a Survey Target is still not created, check the Survey Administration tab again to confirm that no additional errors have occurred.

Related Documentation:

CRM Help Documentation:

 

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