Skip to main content
hamburger menu Created with Sketch.
Veeva Support US Holiday: May 26th - Limited staff, please plan accordingly

Search the Knowledge Base

Object Records Not Downloaded in CRM Offline Devices Despite the Related VMobile Object Configuration (VMOC) Record is Active

  • Updated

Overview:

A user sets a VMobile Object Configuration (VMOC) record per Profile for a specific object. Even with Active_vod = True, no records are downloaded.

Root Cause:

This is caused by the Profile_ID_vod (Label Profile) which is populated with a 15-digit Salesforce ID instead of an 18-digit ID. This usually occurs when records are created in Bulk mode.

The VMOC record without the Profile_ID_vod would work as an Organization-wide VMOC record if Active. Otherwise, no records are downloaded at all if the Profile_ID_vod is filled with a 15-digit Salesforce ID.

 

BeforeEdit.PNG

Solution:

Go to the affected record. Click on Edit --> Select the Profile --> Save. The 18-digit ID is populated as the Profile_ID_vod is in the drop-down Profile list.

AfterEdit.PNG

 

List.png

Related Documentation:

CRM Help Documentation: Using VMobile Object Configurations

Powered by Zendesk