A Customer set a Vmobile Object Configuration (VMOC) record per Profile for a specific object. Even with Active_vod = True, no records are downloaded.
This is caused by the Profile_ID_vod (Label Profile) which is populated with a 15-digit Salesforce Id instead of an 18-digit Id. This usually occurs when records are created in Bulk mode.
The VMOC record without the Profile_ID_vod set fires if Active. Otherwise, no records are downloaded at all.
Go to the affected record. Click on Edit --> Select the Profile --> Save. The 18-digit Id is populated as the Profile_ID_vod is in the drop-down Profile list.
CRM Help Documentation: VMOCs
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