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CRM iRep Last Update Time Is Not Changed After Successful Sync

  • Updated

Overview:

The Last Update time on the left bottom screen of iRep didn't change after a successful sync. There is no error appearing in the Error tab. When checking the user Activity log, it contains "unexpected token" sync warnings.

Root Cause:

The sync warning prevents the iRep Last Update time from being updated. It might come from the where clause in VMobile Object Configuration (VMOC). 

Since incremental sync appends "AND SystemModstamp > ..." to the query, make sure the entire WHERE Clause is included in parenthesis if it contains the OR logical connector.

Example: When using Product Metrics for Child Accounts feature, the WHERE clause of the Product_Metric_vod VMOC needs to be changed. The parenthesis is required for the entire WHERE Clause.

  • The default is: WHERE Account_vod__r.Name != null
  • Change to: WHERE (Account_vod__r.Name != null or Location_Child_vod__r.Name !=null)

Solution:

Check the VMOC WHERE clause of the warning object. If it contains the OR logical connector, add parenthesis to the entire WHERE clause.

Related Documentation:

CRM Help Documentation: Product Metrics for Child Accounts

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