After creating Call Records Offline, a user attempts to sync a device. An error displays in the sync logs: Unable_To_Add_Event. The Call Records are not created Online.
Call Reporting uses the standard Salesforce Event object to store records for use with the My Schedule functionality. If the Event object contains custom required fields or triggers and validation Rules that error out, the sync process is unable to create the new Call Records.
- Navigate to: App Setup --> Customize --> Activities --> Event object --> Activity Custom Fields.
- Disable the Required checkbox on the custom Event fields.
- Disable and correct the affected triggers or validation rules.