Overview:
A user has Create permission and Field Level Security (FLS) on the Mobile ID field. Customized objects cannot be created from CRM iRep. There is no New button (+) on the related list of the customized object.
Root Cause:
The API name of Mobile id field is not defined correctly.
Solution:
The API name of Mobile id field should be defined as Mobile_ID_vod__c exactly. It is case sensitive.
Related Documentation:
N/A
Thank you