Overview:
Push Notifications are enabled on the user's device. Alert records are properly synced and available offline but the connecting Push Notifications are not popping up in the Notification Center.
Root Cause:
In this particular case, the system processed and assigned the Push Notification records to a deleted Mobile Device record.
Solution:
It is recommended to clean up the module from unnecessary records in these cases.
- Remove all deleted and existing Mobile Device records for the user.
- Disable or deactivate the already used Alert records.
- Create a new Mobile Device record for the affected users by syncing them on an offline device.
- Create new Alert records for testing purposes.
Clearing Veeva cache between and/or after the stages is recommended. Re-installing the application might be also needed.
Related Documentation:
CRM Online Help: Managing Push Notifications