Overview:

The child account Data Change Request (DCR) cannot be created due to an error: A system error has occurred and Veeva Systems has been notified. Please try again.

Root Cause:

Check two settings:

• The parent account has Customer_Master_Status_vod__c = Rejected_vod
• The child account has Customer_Master_Status_vod__c = Rejected_vod

The text of the Error message is taken from Veeva.Message ENDPOINT_NOT_VALID. Description for this Veeva.Message: Error message used by trigger for when a child account record is data loaded, but either the child or parent account has a status of Under Review or Rejected.

The Error Message is generated in the VOD_SHADOW_ACCOUNT Apex class using the rejectInvalidAccounts function during Accounts testing in the Child_Account_Before_UPDINS trigger.

Solution:

Thank you