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Error: Please Wait..., When Downloading the Viewable Rendition of the 2253 Form

  • Updated

Overview:

When users download the Viewable Rendition of the 2253 Form in Vault, they are presented with the following error message:

Root Cause:

This error is generated because the 2253 Form is a Dynamic XFA form and the PDF viewer in the Browser does not support Dynamic XFA forms. The users will be able to see the form in the Vault viewer since it does support Dynamic XFA forms.

Solution:

The solution is to open the downloaded viewable rendition with Adobe.

Related Documentation:

External link to Adobe Help: PDF Won't Display, Please Wait...

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