Admins can manage email and notification messages from Admin --> Configuration --> Document Messages and Object Messages. These messages can be configured in Workflows, Jobs, etc.
When users receive a notification with plenty of text, the notification does not show the complete message. It appears to be cut off in the middle.
The notification text is truncated because there are limits on the length of notifications in Vault. The max notification message length is 4000 characters including the underlying HTML tags and links. Hence, users see the characters displayed in the notification which can be less than 4000 characters.
If it is necessary for users to see the whole message, admins can configure the same message in the Email Body, because the email does not have limits on the length.
Use the following steps to do so:
- Navigate to Admin --> Configuration --> Object Messages.
- Click into the Object Message.
- In the Email Body, populate the same message as the Notification Text.
Vault Documentation: Email & Messages Administration