Question:

When reviewing the Date field (Call_Date_vod) on a Call2_vod record and its corresponding Medical_Discussion_vod record, the field displays a different date for the two records. How can this occur?

Answer:

The Call_Date_vod field on the Medical Discussion is copied from the Call_Date_vod field on the Call. However, if the user changes the Date of the Call after it is created, the Date on the Medical Discussion will not automatically update.

1. The user creates a Call with Date of Date A
2. The user creates a Medical Discussion from this Call, which will default to Date of Date A
3. The user updates the Date of the Call to Date B but does not update the Medical Discussion Date
4. The user syncs the transaction online. A Call will be created online with Date of Date B and a Medical Discussion will be created online with a Date of Date A. Alternatively, the user might sync the transaction online and then update the Call_Date on the Call. 

To avoid this issue, users should ensure that the Call_Date_vod field is updated on both records if any modifications are made.

Related Documentation:

CRM Help Documentation: Field Summary Tables