The Call Location feature is configured (ENABLE_MYSCHEDULE_CALL_LOCATION Veeva Setting = true). When recording a Call against a Person's Account, the Address field is not populated. Despite the fact that Controlled Address is enabled on the Person Account's Address record and Controlling Address is pointing to Business Account's Address.
The user does not have Read and Edit permissions to the following Address object fields:
CRM Help Documentation: Selecting the Call Location
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.