Question:

Why does the Back button navigate the user differently in My Schedule Account Hierarchy online and offline?

Answer:

The Back button behaves differently for Accounts with hierarchies on both platforms as intended. The My Schedule code checks different fields for online and offline usage:

Online

The Back button navigates to the previous view. This is due to the code keeping track of the stack of views directly.

Offline

The code checks for a Preferences record for the user in the local database when clicking the Back button:

• If the record exists, the code checks the Last_List_Scheduler_Account_List_vod__c field to determine the last list the user viewed, navigating the user back to the last view.
• If there is no Preference record, it defaults to All Accounts and navigates the user back to that view.

Related Documentation:

CRM Help Documentation:

• Displaying Account Hierarchies in My Schedule
• Managing Account Hierarchies