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Territory Specific Field (TSF) Values Cannot be Modified on CRM Accounts

  • Updated

Overview:

Territory Specific Field (TSF) values cannot be edited on Accounts in CRM. A user navigates to an Account and tries to edit TSF values. It produces an error: 

[Error extendedErrorDetails='{[0]}' fields='{[0]}' message='insufficient access rights on cross-reference id' statusCode='INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY' ].

Root Cause:

There are two root causes:

  1. The user does not have access to the TSF_vod Visualforce page.
  2. Accounts cannot be edited in the User's territory.

Solution:

  1. Navigate to: Setup --> Develop --> Visualforce Pages.
  2. Navigate to the TSF_vod Visualforce Page.
  3. Click on Security.
  4. Add the User's profile to the Enabled Profiles.
  5. Click on Save.
  6. On the User's Detail Page, navigate to Territories.
  7. Open the Territory and go to Account Access.
  8. Set to: Users in this territory can view and edit accounts assigned to this territory.

Related Documentation:

CRM Help Documentation: Working with Territory Fields

 

 
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