Question:

A user opens Stakeholder Navigator to view the visualization of the general structure and relationship between accounts. How are the Address fields displayed on the Accounts?

Answer:

• Addresses are displayed only for Accounts that are in the user's Territory, they are not displayed for Out-of-Territory Accounts. (Out-of-Territory Accounts are displayed online by default. On iPad they are displayed only if Child Accounts are downloaded for the user.)
• SN_ACCOUNT_FIELDS_OVERRIDE Veeva Setting points to the ACCOUNT_FIELDS_OVERRIDE;;STAKEHOLDER_NAVIGATOR Veeva Message.
• ACCOUNT_FIELDS_OVERRIDE;;STAKEHOLDER_NAVIGATOR Veeva message is populated with up to ten fields from the Account or Address_vod objects.
• User has read FLS to the fields in ACCOUNTS_FIELD_OVERRIDE Veeva Message.
• Supported field types:
  • Text
  • Checkbox
  • Date
  • Date/Time
  • Number
  • Formula
  • Picklist
  • Multi-Picklist
  • Lookup
  • Percent
  • Phone
  • Email
  • URL
• Veeva CRM determines which address to show for an account by looking at the following (in priority order):
• The TSF Preferred Address (TSF_vod.Address_vod) for the user's territory
• The primary address of the account
• The most-recently updated address for the account (Browser), or the address with the highest address ID (iPad)

Related Documentation:

CRM Help Documentation: Customizing Account Fields in Stakeholder Navigator