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Why Are Medical Event Calls Creating Duplicate Calls in CRM?

  • Updated

Question:

When viewing Call records created from a Medical Event, why do there appear to be duplicate records with different names referring to the same Call?

Answer:

If no Account is specified on the Medical_Event_vod__c record, then the Parent Call does not have a populated account. The Account field on the Medical_Event_vod__c record is blank. Creating a Call from a Medical Event generates a new child Call2_vod__c record for each attendee.

For example, if a Medical Event has five attendees and a Call is recorded, six Call2_vod__c records are created. One Parent Call2_vod__c record and five Child Call2_vod__c records all load the Parent Call information when they are accessed in CRM.

When building queries and reports, the Call2_vod__c.Is_Parent_Call_vod__c field can be used to determine which Calls are Parent Calls.

  • Parent Call2_vod__c records have a value of 1.0.
  • Child Call2_vod__c records has a value of 0.0

Related Documentation:

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