Question:

What causes fields to disappear or appear in irregular spots on iRep during New Account Data Change Requests (DCRs)?

Answer:

When this issue occurs, Address fields that are expected to be included as part of the DCR will be not present or may appear in the Account Required Information.

The cause of the issue is that there are fields marked required (DCR_Editable_Required or DCR_Required) that are not on the Page Layout for either the Account, Address, and/or Child Account.

To resolve this issue, ensure that for any DCR Field Types records for fields that are required on a DCR, there are the corresponding fields on Page Layouts for either the Account, Address, and/or Child Account. Alternatively, the DCR Field Types can be changed to a non-required DCR field type such as DCR or DCR_Editable.

Fields marked DCR Required or Editable Required can be identified with the following query:

SELECT Field_API_Name_vod__c,Field_Type_vod__c FROM DCR_Field_Type_vod__c WHERE Object_API_Name_vod__c = 'Account' AND Field_Type_vod__c IN ('DCR_Required_vod','DCR_Editable_Required_vod')

Related Documentation:

CRM Help Documentation: Configuration of DCR Controlled Fields