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Not Able to Create Data Change Requests (DCRs) in CRM Offline

  • Updated

Overview:

The + sign (plus sign or the New Record sign) in CRM Offline is not displaying to create Address or Child Account records in a Network Enabled Org.

Root Cause:

DCR Field Types determine what fields are editable or require a DCR to modify. DCR or DCR_Required field types are required to allow a user to create a new record.  They are required to allow a DCR to be created.  

Solution:

Include at least one DCR or DCR_Required field type for each object.

Related Documentation:

CRM Help Documentation: DCR Configuration

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