Overview:
A customer uses Decoupled Unverified Data Change Requests. (Veeva Setting Data Change Request Mode is populated with a value of '2', Network Setting Network Customer Master Mode is populated with a value of '0'.)
When customer creates a new Account:
- Data Change Request record is created
- Account record is not created
Root Cause:
Account is not created with Unverified Data Change Requests if customer has Field-Level Security (FLS) to Veeva Network related field Network_Create_Unverified_vod__c on object Data_Change_Request_vod__c.
Solution:
Please make sure customer does not have Field-Level Security (FLS) to field Network_Create_Unverified_vod__c on object Data_Change_Request_vod__c:
Related Documentation:
CRM Help Documentation: Decoupled Unverified Records