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Account Is Not Created When an Unverified Data Change Request Is Created in CRM

  • Updated

Overview:

A customer uses Decoupled Unverified Data Change Requests. (Veeva Setting  Data Change Request Mode is populated with a value of '2', Network Setting Network Customer Master Mode is populated with a value of '0'.)

When customer creates a new Account:

  • Data Change Request record is created
  • Account record is not created

Root Cause:

Account is not created with Unverified Data Change Requests if customer has Field-Level Security (FLS) to Veeva Network related field  Network_Create_Unverified_vod__c on object Data_Change_Request_vod__c.

Solution:

Please make sure customer does not have Field-Level Security (FLS) to field Network_Create_Unverified_vod__c on object Data_Change_Request_vod__c:

Related Documentation:

CRM Help Documentation: Decoupled Unverified Records

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