Question:

When trying to share a CLM presentation via CRM Desktop for Mac, an error occurs: Presentation cannot be shared with xxx(account name) due to product restrictions. The function works well on CRM Desktop for Windows but the error only happens on CRM Desktop for Mac.

Answer:

CRM Desktop for Mac checks if CLM Presentation's Product is in Allowed_Products_vod__c from the TSF_vod record and if it is not included, then the error popup appears. To solve this problem, please populate the Allowed_Products_vod__c field on the TSF_vod record with the CLM Presentation's Product.

Related Documentation:

CRM Help Documentation: Defining Allowed Products