Why is the last modified date changed for submitted Calls in Veeva CRM? Submitted Calls are appearing as updated but the user did not update the submitted Calls.
Updates to the Account associated with the Call trigger a change in the last modified date of the Calls associated with that Account.
One common cause is that the original Account on the Call is Merged.
- When an Account merge occurs, there is an entry written to the Account Merge History object which can be used to identify if the Account is merged.
- Merging Accounts updates the Losing Account on the Call to Winning Account. When this occurs, the related Account Calls are auto-updated by Salesforce with the following fields: