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Multiple Responses Showing Up On the Question Response Record for the Same Survey Question in Veeva CRM

  • Updated

Problem:

There are multiple responses created on the same Survey Question on the same Questions Response record:

 

Survey.PNG

 

Root Cause:

There are two main points to the root cause:

  1. User accessed a target owned by another: Multiple users/devices working on a single target isn't supported.
  2. The state of the Target on iPad was where the responses didn't exist: The Target was created online, so the Question Response records would not exist immediately. 

Solution:

Filter Targets per user in the Survey Target VMOC to avoid such a situation.

Related Documentation:

CRM Help Documentation: Executing a Survey

 

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