Overview:

A survey does not display when an end user selects New Survey Target from the Survey Target related list on the Account page even though the following conditions are true:

• The Survey Publish Apex Veeva Setting is 1
• The user has all required permissions for creating survey targets
• Fields on the survey contain the following values: 
  • Status_vod: Published_vod
  • Open_vod: true
  • Channels_vod: CRM_vod
  • Assignment_Type_vod: Territory_vod
• The user's assigned territory is included in the Territories_vod field on the survey
• The assigned territory has a unique name
• The account is accessible to the user and aligned to a territory included in the territory assignment

Root Cause:

There are two fields on the Survey_vod object that share the same label:

When the Survey Publish Apex Veeva Setting is equal to 1, the survey is published using the MC Engine and only the Territories_vod field should be populated.

If both the Territory_vod and Territories_vod fields are populated, this is considered a misconfiguration and will result in unexpected behavior.

Solution: