Question:

Why is the Pre_Call_Notes_vod field not getting updated on Calls?

Answer:

This behavior is expected if a specific sequence of Call creation takes place as seen below:

1. A first call is created and submitted with next call notes
2. A second call is created and submitted with updated next call notes
3. A third call is created (which will have pre-call notes visible) and submitted with updated next call notes
4. The second call is deleted
5. The third call will no longer have pre-call notes

Related Documentation:

Online Help Documentation: Using Pre-Call Notes and Next Call Notes