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Why Person Account History Record is Sometimes Owned by Network Integration User in Veeva CRM?

  • Updated

Question:

Why owner of the Person Account History object record is sometimes shown as Integration User, despite it should be owned by an end user user?

Answer:

It is Working as Designed. The Person Account History creation details can depend on the speed of the Network response:

  • If Network response speed is fast, then the User is set as Network Integration User
  • If the Network response is delayed, then before Data Change Request (DCR) approval, the User submitting the changes to the account is selected as the owner of the record

Related Documentation:

Veeva CRM Help Documentation: Data Change Requests Overview

 

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