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Error: End User Receives a Server having problems - After Certain Steps in Veeva Vault - Click Information Icon to Provide Details

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Question:

After performing certain tasks in Veeva Vault, the following error appears in the following variations, unexpectedly on the top of the Vault User Interface (UI):

These errors have their own underlying causes. The Timezone of the Date Times is in GMT.

Veeva Product Support can investigate the underlying causes of these errors.

This Knowledge Article aims to help determine what information is necessary for Veeva Product Support.

Answer:

Note: If there is a click anywhere in the Vault UI, the Server having problems window disappears.

In the event, there is an Information (I) icon next to the Server having problems error:

  1. Be sure to click on it, and provide its content to Veeva Product Support, as this content is needed for further troubleshooting. In the event the error is reproducible and the content of the window is on hand be sure to provide the content into the Product Support Ticket.
    In the event the content is provided in a text format as well as as image that is the most helpful to help the investigation efficiently.

    An example of how the content of the server having problems may appear:



    Raw format:
    500
    Error Console

    Internal Error
    Sorry, we encountered an internal error.
    36d2c66b-e2be-42be-a750-ca931106cef5

    The content can differ for each Server having problems Error Window.

  2. Be sure to provide a screenshot of the Server having problems red window, as the timestamp as to when the issue occurred are typically displayed there. 
  3. In the event the User Name or the User ID of the end user getting the Server having problems error is known, provide this information as well to the Support Ticket.

In the event there is no Information (I) icon next to the Server having problems error:

  1. Be sure to provide a screenshot of the Server having problems red window, as the timestamp as to when the issue occurred displayed there. 
  2. In the event, the User Name or the User ID of the end user getting the Server having problems error is known, provide this information as well to the Support Ticket.

Related Documentation:

 Knowledge Base:

 

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