Question:

Why are CLM Presentations coming from Vault not displayed in a CRM Production Org?

Answer:

This is a configuration issue. The root cause is that Field-Level Security (FLS) is missing for the following fields on the Key Message object: 

• CDN Path
• Vault DNS
• Vault Document ID
• Vault External Id
• Vault GUID
• Veeva External Id

Users are unable to view the content unless FLS is provided for these fields.

Related Documentation:

CRM Help Documentation: Uploading Content via CLM Vault Integration