Skip to main content
hamburger menu Created with Sketch.
We are currently experiencing an issue with creating new support tickets from the Help Center portal. Some users are unable to select the appropriate form when submitting their tickets. We are working to resolve the issue.

Search the Knowledge Base

New Pull Through Field is Not Populated as Expected in CRM Online

  • Updated

Overview:

A new Pull Through field is not populated as expected in CRM Online after running the process of Multichannel Cycle Plan (MCCP) Multichannel Engine (MCE).

Root Cause:

One reason for this problem is that the relevant record of Metric_Configuration_vod for the source field is missing. So, the new Pull Through field is not populated properly on the Applicable_Product_Metrics_vod field of MC_Cycle_Product_vod object.

The Applicable_Product_Metrics_vod field on the MC_Cycle_Product_vod object contains a comma delimited list of pull-through fields sourced from Product_Metrics_vod that are applicable for the detail group and product on the MC_Cycle_Product_vod record. This field is calculated by the MCCP MCE process and is based on the Metric_Configuration_vod object.

Solution:

Add the relevant Metric_Configuration_vod record for the source field.

Related Documentation:

CRM Help Documentation: Supporting Pull-In Fields for MCCP

Powered by Zendesk