When a user is opening a Call record in Online CRM, an error appears: A system error has occurred and Veeva Systems has been notified.
There are one or more Detail Products associated with the Call record or its Child Calls that the user does not have access to.
- Identify the Detail Products associated with the Call by running the following query as a System Administrator:
SELECT Id,Name,Call2_vod__c,Product_vod__c,Product_vod__r.Name FROM Call2_Detail_vod__c
WHERE Call2_vod__c='<SFDC ID of the Call>'
- Verify the Sharing Settings and grant access to the Detail Products that the user is missing.
- Clear Veeva Cache.
CRM Help Documentation: Detailing Products on the Call Report