Question:

What is Multichannel Cycle Plan (MCCP) mismatching in Veeva CRM and in Veeva Align?

Answer:

Suppose each letter refers to a record of the relevant object. MCCP mismatching in both systems refers to the following scenario at the MC Cycle Plan Channel level:

MC Cycle "A" -> MC Cycle Plan "B" -> MC Cycle Plan Target "C" -> MC Cycle Plan Channel "D" -> MC Cycle Channel "E" <- MC Cycle "F".

This means that the user and target account-related MCCP data do not match with the same MC Cycle that the MC Cycle Channel belongs to.

The same mismatching situation can also occur at the MC Cycle Plan Product, MC Cycle Product level.

These scenarios are regarded as a misconfiguration, a significant data issue, and must be fixed in both systems.

Clues that may indicate the mismatching issue are as follows:

• In Veeva CRM, the following error message may appear in the View Results of specific Bulk Data Load Jobs and it may imply a mismatching scenario:
  
  "INVALID_FIELD:Number of fields in header is different from the row. header = x row = y:--"
  
  
• In Veeva Align, the (Model) Assignment Commit process may terminate due to mismatching.

Related Documentation:

CRM Help Documentation:

• Initial Configuration for Multichannel Cycle Plans

Align Help Documentation: 

• Targeting Overview

Knowledge Base:

• How to Locate Mismatching MCCP Records in Veeva Align and in Veeva CRM?
• How to Handle a Processing Error in Multichannel Cycle Plan Admin Console in CRM Online?