Question:

What are the Differences Between Standard CLM Key Messages, Non-CLM Key Messages, and Shared Resource Key Messages in Veeva CRM? 

Answer:

1. CLM Key Message

This is a Key Message record that is assigned to a CLM Presentation record via a CLM Presentation Slide Record.

2. Key Message in Call Report (Non-CLM Key Message)

This is a Standard Key Message record that is not assigned to a CLM Presentation record. It does not have content.

3. Shared Resource Key Message

This is a Key Message record which not tied to the CLM Presentation record. It is referenced in a CLM Key Message.

Related Documentation:

CRM Help Documentation:

• Using Shared Resources
• Using Key Messages on the Call Report
• Components of CLM

Knowledge Base:

• CRM CLM Key Message Shared Resource is Not Functioning as Expected

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