Overview:
When creating an Event in Veeva CRM for iPad, the following error message is displayed:
You are not allowed to schedule this type of event during this time frame.
Root Cause:
Reasons for this error include:
- The Event_type_vod value on the EM_Event_Configuration_vod object is not correct. This field needs to have the actual record type name instead of the record type label.
-
The user's Preferences record does not have the Event_Country_Config_vod value set properly.
Note: the value of the Event Country Config field is case-sensitive and the country code must be capitalized (ie: US;0) - The event start date may not fall within the start and end dates defined on the EM_Event_Configuration_vod record for the record type.
Solution:
To correct this error, follow these steps:
- Change the value of the Event_type_vod field on the EM_Event_Configuration_vod object from the record type label to the record type name.
- Set the Event_Country_Config_vod field on the Preferences object.
- The format for this field is {Default Country ISO Code};{Picklist selector toggle (0/1)}
- Example: US;1 indicates that the default country for the user’s events is US and the user sees the country picklist when creating an event.
Related Documentation:
CRM Help Documentation: Events Management - Quick Start Guide