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Error: This account has not been validated. It is not possible to record a call against it - When Selecting Start Media on a New Call in Veeva CRM

  • Updated

Overview:

When recording a new call and clicking the Start Media option an error message appears:

This account has not been validated. It is not possible to record a call against it.

Root Cause:

The CRM org has Child Accounts enabled and the Parent Account has Do_Not_Call_vod__c set to Yes_vod.

Solution:

Change the Parent Account's Do_Not_Call_vod__c field's value to No_vod.

Related Documentation:

CRM Help Documentation:

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