Overview:
After a sample license expires, but is still within a grace period, the sample status shows invalid offline even though it is valid online.
Root Cause:
Offline platforms do not calculate the License Valid to Sample value offline. Instead, the offline device syncs down the formula result. Then it compares that result to the License Expiration Date to determine the status.
Solution:
- Navigate to: Custom Settings --> Veeva Settings.
- Click Manage.
- Set Enable_License_Exp_Date_Bypass to true.
Related Documentation:
N/A